Frequently Asked Questions
Q: When will my item(s) ship?
A: Expect 5-7 business days for your items to ship. If you are having any concerns with your order please do not hesitate to send me an email at: aly@paintdu.st with your name and Order Number.
Q: I have not received a confirmation email that my packaged was shipped.
A: My shop should have sent you a confirmation when the order was fulfilled. Sticker-only orders do not have tracking and arrive by regular postage but you will still receive an email. If you didn't receive the confirmation, feel free to contact me with your Order Number and I'll send you verification it was shipped!
Q: My item never arrived, was damaged, or the order was incorrect.
A: Mistakes do happen, and if your package arrived incomplete or damaged as a fault of the way it was initially packaged (i.e. an enamel pin made holes through the front of a print), we can work on a solution. However, please be aware that the package is out of my control once it is delivered to the post office. I cannot check on packages stuck in transit or recover lost mail. Please see my refund policy for more detailed information.
Q: Can I use your art as my icon, phone bg, social media header, etc.?
A: Certainly. Just credit me where necessary and do not remove my watermark. As long as it is personal use, you are welcome to make my artwork your background or profile pic. But absolutely DO NOT offer them for resale. ♡
Q: Can I get your artwork as a tattoo?
A: I offer Digital Tattoo Passes available upon request. They are $50 and are to help give your artist confirmation that you have permission to use my work as well as tip me for the time I spent creating the original art.
Since I am not a trained tattoo artist, I can't say how well a design will translate on skin. I highly recommend seeking out a tattoo artist and confirming they are on board to design something similar or inspired by my art!
Q: Do you take commissions?
A: My personal commissions are currently closed due to my busy schedule with events and personal projects. I haven't been able to communicate or deliver them all in a timely manner and have decided to put them on pause. I may open themed comm listings on my site this year.
Q: Are you available for freelance work?
A: If you'd like to work with me on a freelance opportunity or other project-based work, please email me or fill out the contact form below. Due to the same reasons answered above about commissions, I have had to limit the amount of projects I take on but if it's a fit, I'd love to talk. Thank you!
Q: Can I get freebies? I'll promote you on my page!
A: No thank you, I have many affordable stickers and other goodies $10 or less in my shop and the support is always appreciated. Thank you!